Shipping policy
Thank you for shopping with UrbanNest Co!
Processing Time All orders are processed within 1–3 business days. Orders are not shipped or processed on weekends or public holidays.
Domestic Shipping (Australia) We offer standard and express shipping across Australia. Shipping rates and estimated delivery times are calculated at checkout based on your location.
- Standard Shipping: 5–10 business days
- Express Shipping: 2–5 business days
International Shipping We currently ship to selected international destinations. International delivery times vary by location and may take 10–21 business days. Customers are responsible for any customs duties, taxes, or import fees that may apply.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Lost or Delayed Parcels If your order hasn't arrived within the estimated timeframe, please contact us at enquiries@shopaturbannestco.com and we'll do our best to resolve the issue promptly.
Shipping Restrictions Some products may not be available for shipping to certain regions. Any restrictions will be noted on the product page.
